Terms and Conditions

Effective date: 28-10-2026

These Terms govern use of the Al-Qand Exchange mobile application. By registering or using the App, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, legally eligible to use the service, and provide accurate, complete information.

2. Your Account

Keep your login credentials confidential, maintain accurate account information and notify us promptly of suspected unauthorized access at info@alqand.iq. Each individual may hold one account unless otherwise approved in writing.

3. Our Services

The App enables customer registration, profile updates, identity verification (KYC), submission of requests to purchase US dollars for travel purposes, and tracking of request status. It does not itself execute currency exchange transactions or electronic payments.

Requests are subject to review, verification, applicable Central Bank of Iraq instructions and Al-Qand Exchange approval.

4. Requests for Purchasing US Dollars

Submitting a request does not guarantee approval or completion. Required documents, eligibility, applicable exchange rates, fees and limits, if any, are governed by the relevant regulations and communicated through appropriate channels.

We may reject, suspend or cancel requests where required by law, compliance controls, suspected fraud or inaccurate information.

5. Identity Verification and Compliance

We may request identification and supporting documents for KYC, anti-money laundering, counter-terrorism financing and other applicable legal requirements. Failure to provide required information may result in refusal of a request or restricted access.

6. Acceptable Use

You must not use the App unlawfully or fraudulently, provide false information, impersonate others, access systems without authorization, disrupt security or reverse-engineer the App contrary to applicable law.

7. Intellectual Property

The App, brand, design and content belong to or are licensed to Al-Qand Exchange. Users receive a limited, non-exclusive, non-transferable right to use the App in accordance with these Terms.

8. Privacy

Our Privacy Policy explains how personal information is collected, used, shared and retained.

9. Disclaimers

The App is provided as available. We cannot guarantee uninterrupted or error-free access. Information and request status may be updated as processing progresses.

10. Limitation of Liability

To the extent permitted by law, Al-Qand Exchange is not liable for indirect or consequential losses arising from use or unavailability of the App. Nothing limits liability that cannot lawfully be excluded.

11. Suspension, Termination and Account Deletion

We may suspend access for breaches of these Terms or regulatory requirements. Users may request deletion of their App account through the Account Deletion Request process.

Deletion of an App account does not erase customer, KYC or transaction records that must legally be retained in authorized systems. Other personal information will be handled under the Privacy Policy and Account Deletion Request notice.

12. Changes to These Terms

We may revise these Terms and publish updates with a revised effective date. Continued use after the updated Terms take effect constitutes acceptance, to the extent permitted by law.

13. Governing Law

These Terms are governed by the laws of the Republic of Iraq. Disputes shall be submitted to the competent courts in Baghdad, Iraq, unless applicable law requires otherwise.

14. Contact Us

Email: info@alqand.iq

Website: www.alqand.iq