Privacy Policy

Effective date: 28-10-2026

Al-Qand Exchange respects your privacy. This policy describes how personal information is collected, used, shared, protected and retained in connection with our mobile application.

1. Information We Collect

We collect information you provide when registering, updating your profile, submitting requests to purchase US dollars for travel, or contacting us. This may include your name, phone number, email address, nationality, identification and passport information, and supporting identity and travel documents, to the extent requested by the App.

We also process request details and status, and may collect device and technical usage information necessary to operate, protect, and support the App.

2. How We Use Your Information

To register and manage accounts, verify identity and perform Know Your Customer (KYC) checks.

To receive, review and track requests to purchase US dollars for travel purposes.

To provide support, notify users about their requests, maintain security, and comply with applicable Iraqi laws and Central Bank of Iraq instructions, including anti-money laundering and counter-terrorism financing obligations.

3. Data Sharing

We do not sell or rent personal information. We may disclose information to authorized regulators or government authorities when legally required, and to service providers supporting the App under appropriate confidentiality and security safeguards.

Customer information may be processed through authorized company systems, for operational and compliance purposes.

4. Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration and loss. No electronic system or internet transmission can be guaranteed completely secure.

5. Data Retention

We retain information for as long as needed to provide the services and meet applicable legal and regulatory requirements. KYC documents, customer and transaction records may be retained for the legally required period.

Following an account deletion request, information not subject to a valid retention requirement will be deleted or anonymized as appropriate. Legally required records remain protected until their applicable retention periods expire.

6. Children’s Privacy

The App is intended for adults aged 18 or older. If we discover an account belonging to a person under 18, we will restrict access and handle the associated information in accordance with applicable legal retention and deletion obligations.

7. Changes to This Privacy Policy

We may update this policy. Revisions will be published on this page with a revised effective date.

8. Contact Us

Email: info@alqand.iq

Website: www.alqand.iq